Our aim is to get your order to you as safely as possible. 

I do courier breakable items, unfortunately most courier companies do not cover breakages.  

My cups are fragile and need to be wrapped for protection.  I have lots of lovely friends that save their packaged bubble wrap and paper bags for me!  I will strive to find and use sustainable packaging where possible, keeping the shared cost as minimal as possible.

Received an item that has not been 100% cared for?

Please contact me immediately, take photos of your damaged items and please keep all the packaging it came in.

How long will my order take.

I endeavor to complete your custom order within 3-5 days, plus postage time. Sometimes unexpected delays happen that are out of my control.  I will contact you if your order is going to be delayed.  If you need your order by a certain date please contact me directly.

Postage costs.

I charge a flat rate of $9.50 on your order, how big or small.  Or rural $14.  Please make sure you select rural, otherwise this could lead to a delay in getting your parcel.